Digital banking customer management
The Account Opening Management and Contract Generation System provides banks and financial institutions with a single point of contact solution for requesting account-related contracts, contract amendments and contract-related services for all account opening business lines (retail, micro, SME and large enterprise, mobile banking) through a role-based single web portal interface.
The solution covers the entire account opening process (including customer identification), the process of generating contractual documents related to the invoices, as well as the unified management, storage and retrieval of electronic documents.
In addition to the general process capabilities of the application (customer identification, invoice opening, service request, signature process), the following features are offered to our partners as a special highlight:
Our solution is based on IBM’s professional enterprise systems in all its elements, including the IBM Business Automation Workflow (BAW) component for business process management and the IBM FileNet framework for document management. These software tools are essential for our solution to work. They ensure continuous availability, high operational security, scalability and monitorability.
They ensure continuous availability, high operational security, scalability and monitorability.
Uniform, targeted web interfaces that can be customized to meet business needs increase the efficiency of guided user workflows, helping business processes to run successfully and on time.